@Serg0337 I am sorry for not contacting you soon.
Our programmer checked all information you provide, but seems it is not enough for us to figure it out. So we think if it is possible for you to take some time to help us check it in your computer directly? We need to find more information.
We have Skype, and the Skype id is live:whitehatbox you can add this skype, then we can arrange a time to start the remote control.
Waiting for your news.
